When you are asked a question that you do not know it can sometimes be frustrating to both you and the customer. It is not something that makes you feel good about yourself at all. You want to be able to have the answers and make the customer feel like they are satisfied with the outcome. When you find the answers you will also feel more self-confidence in yourself as well.
There is dozens of questions out there that may make you wander if you have the right answer or not. When you are looking to help a customer find the facts you want to make sure that they have all the correct information that will help them feel satisfied. You need to think about what the question is and how you can come up with the correct answer.
The one thing that you do not want to do is sound dumb. When you are telling the customers that you do not know the answer to the question you do not want to sound like you do no understand it. You should make the customer feel relaxed and that they have come to the right person for answers. Telling the customer that you do not have the answer at the moment but you will find it is the best way to handle the conversation.
When the customer is right there in front of you it is important to get the answers as soon as possible. You need to do whatever you have to find out what they want to know. You can make phone calls or talk to your supervisor as quickly as possible so that you can get the situation taken care of as soon as possible.
No customer wants to stand around and wait for a long time until you find the answers they are looking for. Customer wants to have quick response time. They usually do not mind if you do no have the answers yourself as long as you are fast about getting them the answers that they want.
When the customer is calling on the phone and you have to find out the answers the best thing to do is to call them back. If you place them on hold they may become irritated that you are taking too long and they might get upset. The important thing to tell them that you will return their call immediately. Get their phone number and name first thing. You want to then make sure that you find out whatever you need to in order to give them the answers that they are looking for.
Always have someone that you can turn to for the help that you are looking for. When you are trying to be great at your job you need to do whatever possible in order to make it easier on yourself. You want to sound professional and qualified to handle any questions that may come up at any time.
Make sure that you have a plan when you need to find the right answers. Before the situation comes up you need to be prepared. You have to make sure that you are completely ready for any type of problem that you may have. You need to know the procedure and practice it before the question comes up. This is going to make you feel good and also be able to give better customer service to the clients that you deal with. You will sound like you are prepared and ready for any ordeal that may come up within your job.
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