What to avoid when customers ask too many questions
It is very important that you show some patience with your customers. You will want to make sure that you take the time to show them that you truly care and that the customer is number one. You will want to consider the fact that the customer is always right, and if you want to make the sale you will want to take some time and show them that you are serious about the sale. You will want to consider answering the questions to the best of your ability and if it takes an hour of questioning, then you will need to ask them for an email address and then put the rest of their concerns into an email. The client doesn’t expect you to spend all night at the house, but they do want to see how you will want the situation.
The first thing that you will need to avoid when being asked too many questions is losing your patience. You will need to patiently answer the questions to the best of your ability. When it comes to some of the questions that you really don’t know how to answer, you will need to be honest. The customer will appreciate the honesty and you will also find a way to grow by the questions. Keep in mind that with the questions you are going to be challenged, and the more challenged you become with one client the more prepared you will be in the future. You will want to consider answering truthfully and to the best of your ability.
The second thing that you will want to avoid when being asked a lot of questions is being short with them. They are asking because they want to know. The questions will make them feel good about making the purchase or walking away. You will want to take this inconsideration when you are trying to make a sell. When you are short with them you will find that most people will walk. Some may think that your shortness is just a way to cover up some of your lies. However, you will want to consider each question to the best of your ability.
The third thing that you will want to avoid is acting like it is a waste of your time. You will find that when you give up on the client, they will give up with you. It’s not only wasting your time, but their time if you are not going to take this serious. You will want to keep in mind that there are many questions that seem small and unimportant; however, it will make the client feel better.
It is very important that you consider the client and the client’s feelings. You will want to go and check out the things that are important to the client that you can’t answer at the moment. Just get their email address and phone number so that you can go back and figure out the answers. You should never lie to get over the Q & A part of the sale. If you are honest, then you will most likely make the sell for being so upfront about the product that you are selling.
You will want to do everything you can to make the client happy. You will also want to watch your own timing, because you will need to come back to the client at a later date to answer all the questions if it is taking up too much time. The customer will not mind at all, as long as, you keep your word and get back to them.
